Overview
In compliance with the Information Technology Act, 2000 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, Helthro has designated a Grievance Officer to address user complaints.
Grievance Officer
Name: Editorial & Compliance Team
Organisation: Health Boat Foundation (India)
Email: grievance@helthro.com
Response Time: Within 24 hours of receipt; resolution within 15 days.
Scope of Grievances
Complaints may relate to: content that violates applicable law or personal rights; data privacy concerns; account-related issues; editorial complaints; and advertising grievances.
Grievance Process
Submit your complaint in writing via email with: your name and contact information, nature of the complaint, specific content URL (if applicable), and desired resolution. We will acknowledge receipt within 24 hours and resolve within 15 business days.
Escalation
If unsatisfied with the resolution, grievances may be escalated to the relevant statutory authority under applicable Indian law.
